Privacy Policy
This Privacy Policy explains how Al Buhair Laundry ("Al Buhair Laundry", "we", "us", or "our"), the operator of
albuhairlaundry.com and the associated laundry and dry-cleaning booking, collection and delivery services (together, the
"Services"), collects, uses, discloses, and protects the personal data of individuals who visit our website, contact us on
WhatsApp, or place an order with us ("you" or "User"). Orders may only be placed through our website,
albuhairlaundry.com; customer support is provided via WhatsApp and e-mail only.
This Policy is prepared in accordance with the applicable data protection laws of the United Arab Emirates, in particular
Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ("UAE PDPL") and its implementing regulations,
together with Federal Law No. 15 of 2020 on Consumer Protection and other applicable federal and local laws and
regulations of the United Arab Emirates. By using our Services, you acknowledge that you have read and understood this
Policy.
1. Who We Are
1.1 Al Buhair Laundry operates the website albuhairlaundry.com and provides on-demand laundry, dry-cleaning, ironing
and related garment-care services with collection and delivery in the United Arab Emirates. For the purposes of
this Policy and the UAE PDPL, Al Buhair Laundry acts as the data controller in respect of personal data collected
through the Services, unless stated otherwise.
Registered trade name: AL BUHAIR LAUNDRY - SOLE PROPRIETORSHIP L.L.C.
Registered address: Abu Dhabi, United Arab Emirates
Contact e-mail: help@albuhairlaundry.com
WhatsApp (support only): +971 58 598 05112. Personal Data We Collect
2.1 Information you give us directly:
2.1.1 Full name, mobile number, e-mail address and delivery/collection address, provided when you register an
account or place an order.
2.1.2 Payment-related details (such as card type and last digits), processed via our third-party payment gateway;
we do not store full card numbers on our own systems.
2.1.3 Order details, including items submitted, special handling instructions, order value, order history and
scheduled collection/delivery windows.
2.1.4 Communications you send us, including messages or WhatsApp chats with our customer support team,
feedback, ratings and survey responses.
2.1.5 Details you provide if you contact us to raise a complaint or claim, including photographs of items where
relevant.2.2 Information collected automatically:
2.2.1 Device and browser information, IP address, general location (city/country level), and identifiers generated
for the purpose of operating our website and order-booking system.
2.2.2 Usage data such as pages visited, features used, and the times and dates you interact with our Services.
2.2.3 Cookies and similar technologies used on our website — see Clause 6.3. How We Use Your Personal Data
We process your personal data for the following purposes, and only to the extent necessary for each purpose:
3.1 To create and manage your account and to accept, process, schedule, and fulfil your laundry/dry-cleaning orders,
including coordinating collection and delivery.
3.2 To process payments, issue invoices/receipts, and handle refunds or adjustments where applicable.
3.3 To communicate with you about your order status, changes to these terms or this Policy, and to respond to your
enquiries, complaints, or support requests.
3.4 To maintain the security of our Services, detect and prevent fraud, misuse of promotional offers, or unauthorised
activity.3.5 To comply with our legal and regulatory obligations under UAE law, including bookkeeping, tax, and consumer-
protection obligations, and to respond to lawful requests from UAE authorities.3.6 With your consent, to send you promotional offers, discounts, or marketing communications about our Services. You
may withdraw this consent at any time (see Clause 9).
3.7 To improve our Services, analyse trends in usage, and enhance customer experience, generally using aggregated or
de-identified data where possible.4. Legal Basis for Processing
Consistent with the UAE PDPL, we rely on one or more of the following legal grounds to process your personal data:
4.1 Performance of a contract — processing necessary to accept and fulfil your order and provide the Services you
request.4.2 Consent — where you have given clear consent, for example for marketing communications or the use of non-
essential cookies.4.3 Legitimate interest — for example, to keep our Services secure, prevent fraud, and improve our operations, provided
this does not override your fundamental rights.
4.4 Legal obligation — where processing is required to comply with UAE laws and regulations, including those relating
to consumer protection, commercial transactions, and taxation.5. Sharing and Disclosure of Personal Data
We do not sell your personal data. We may share your personal data with the following categories of recipients, only as
necessary to provide the Services:
5.1 Delivery and collection personnel and laundry/dry-cleaning processing partners engaged by us, to the extent needed
to fulfil your order.
5.2 Payment processors and fraud-prevention service providers, to process payments securely.
5.3 IT, hosting, cloud storage, and customer-support platform providers who support our operations under
confidentiality and data-protection obligations.
5.4 Professional advisors (legal, audit, insurance) where reasonably necessary.
5.5 Government authorities or regulators in the UAE, where disclosure is required or permitted by applicable law, court
order, or to protect our legal rights.
5.6 A successor entity in the event of a merger, acquisition, restructuring, or sale of some or all of our business assets,
subject to appropriate safeguards.
Where we engage third parties to process personal data on our behalf, we require them to protect your data in a manner
consistent with this Policy and the UAE PDPL.6. Cookies and Similar Technologies
6.1 Our website albuhairlaundry.com uses cookies and similar technologies to operate the site, remember your
preferences, understand how visitors use our Services, and, where you consent, to support marketing. You can
control or disable cookies through your browser settings; please note that some parts of the Services may not
function properly if cookies are disabled.7. Data Retention
7.1 We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, including to
satisfy any legal, accounting, tax, or reporting requirements under UAE law, to resolve disputes, and to enforce our
agreements. When personal data is no longer required, we securely delete, destroy, or anonymise it in accordance
with our internal retention practices.8. Your Rights
Subject to the UAE PDPL and its exceptions, you may have the following rights in relation to your personal data:
8.1 Right to be informed about how your personal data is processed (as set out in this Policy).
8.2 Right to request access to, and a copy of, the personal data we hold about you.
8.3 Right to request correction of inaccurate or incomplete personal data.
8.4 Right to request erasure of your personal data, subject to any legal or contractual retention requirements.
8.5 Right to restrict or object to certain processing, including processing based on legitimate interest or carried out for
direct marketing.
8.6 Right to request data portability, where technically feasible.
To exercise any of these rights, please contact us at help@albuhairlaundry.com or via WhatsApp at +971 58 598 0511.
We may ask you to verify your identity before actioning a request, and we will respond within the timeframe required by
applicable UAE law.9. Marketing Communications
9.1 Where you have opted in, we may contact you by e-mail or WhatsApp about offers, discounts, and new services.
You can opt out at any time by using the "unsubscribe" link in our marketing e-mails, replying "STOP" on
WhatsApp, or by contacting us at help@albuhairlaundry.com.10. Data Security
10.1 We implement reasonable administrative, technical, and organisational measures designed to protect your personal
data against unauthorised access, disclosure, alteration, or destruction, including restricting internal access on a
need-to-know basis and using secure, reputable third-party payment and hosting providers. However, no method of
transmission or storage is completely secure, and we cannot guarantee absolute security.11. Children's Privacy
11.1 Our Services are intended for individuals who are at least 18 years old or who otherwise have the legal capacity to
enter into a binding contract under UAE law. We do not knowingly collect personal data from children. If you
believe a child has provided us with personal data, please contact us so that we can take appropriate action.12. Changes to This Privacy Policy
12.1 We may update this Policy from time to time to reflect changes in our practices or applicable UAE law. The
updated version will be posted on albuhairlaundry.com with a revised "Effective date." Continued use of our
Services after such changes constitutes acceptance of the updated Policy.13. Complaints
14.1 If you have concerns about how we handle your personal data, please contact us first at help@albuhairlaundry.com
so we can try to resolve the matter.14. Contact Us
For any questions, requests, or complaints regarding this Privacy Policy or our handling of your personal data, please
reach out to us using the details below:
E-mail: help@albuhairlaundry.com
WhatsApp: +971 58 598 0511
Website: albuhairlaundry.com
