Terms & Conditions
These Terms & Conditions ("Terms") govern your use of the website albuhairlaundry.com and the on-demand laundry, dry-cleaning, ironing, and related garment-care collection and delivery services offered by Al Buhair Laundry ("Al Buhair Laundry", "we", "our", or "us") in the United Arab Emirates. Orders are accepted exclusively through our website, albuhairlaundry.com; customer support and order-related communication is provided via WhatsApp (+971 58 598 0511) and e-mail (help@albuhairlaundry.com) only. By placing an Order with us, you ("you", "Customer") agree to be bound by these Terms. If you do not agree with these Terms, please do not place an Order.
These Terms are governed by and construed in accordance with the laws of the United Arab Emirates, including but not limited to Federal Law No. 15 of 2020 on Consumer Protection, the UAE Civil Transactions Law (Federal Law No. 5 of 1985, as amended), Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, and applicable federal and local regulations. Nothing in these Terms limits any statutory right you have as a consumer under UAE law.
1. 1. Acceptance of Terms
1.1 By accessing or using our website, or by placing an Order, you agree to be bound by these Terms in full. If you do
not agree with any part of these Terms, you must not use our website or place an Order.
1.2 In these Terms, the following definitions apply:
1.2.1 "Order" means a request for Services submitted by you exclusively through albuhairlaundry.com.
1.2.2 "Services" means the laundry, dry-cleaning, ironing, and related garment-care services provided by Al
Buhair Laundry, including collection and delivery.
1.2.3 "Item" means any garment, textile, or article submitted by you as part of an Order.
1.2.4 "Service Providers" means any third party engaged by us to assist in providing the Services, including
delivery personnel and processing facilities.
1.2.5 "We" / "Our" / "Us" means AL BUHAIR LAUNDRY - SOLE PROPRIETORSHIP L.L.C., trading as Al
Buhair Laundry, registered in Abu Dhabi, United Arab Emirates1.3 Orders may be placed only via our website, albuhairlaundry.com alone. WhatsApp (+971 58 598 0511) and e-mail (help@albuhairlaundry.com) are provided solely for customer support, order amendments, and general enquiries.
2. Services
2.1 We provide laundry, dry-cleaning, ironing, and related garment-care services as described on our website. We
reserve the right to modify, expand, or discontinue any service at any time, without affecting Orders already
confirmed.
2.2 We provide the Services with reasonable care and skill, in line with generally accepted industry practice in the
United Arab Emirates.
2.3 You must inform us of any special cleaning instructions, delicate fabrics (e.g. silk, leather, cashmere, fur, velvet), or
existing damage/stains at the time of booking. We are not responsible for damage arising from a failure to disclose
such information, or from Items lacking care labels.
2.4 You must remove or disclose any hazardous or extraneous items (such as coins, pins, jewellery, pens, or keys) from
garments before submission; we are not liable for loss or damage caused by such items during processing.
2.5 Standard wash-and-fold Orders are processed as bulk loads and are not individually inspected for care instructions;
items are separated into lights and darks on a best-efforts basis, but we do not guarantee against colour bleeding or
transfer during this process. Such Orders are charged by weight, subject to any minimum weight published on our
website; a shortfall against the minimum may be charged at the applicable per-kg rate.3. Orders
3.1 A minimum order value of AED 50.00 applies to all Orders. Orders below AED 50.00 will be charged up to the
minimum order value, or a top-up amount may be applied to reach the minimum, as communicated to you at
checkout.
3.2 All Orders are subject to availability and confirmation. We reserve the right to refuse or cancel any Order for any
reason, including pricing or product-description errors, before or after acceptance, and we will notify you as soon
as reasonably possible if this occurs.
3.3 Please check the details of your Order (Items, address, and collection/delivery timeslot) carefully before submitting
it. We are not liable for errors arising from inaccurate information provided by you.
3.4 Submission of an Order is an offer to purchase Services; a binding contract is formed only once we confirm
acceptance of your Order by e-mail or WhatsApp message. We will assign an order number to each accepted
Order, which should be quoted in any further correspondence.
3.5 You may amend or cancel an Order free of charge at any time before the scheduled collection, by contacting us at
help@albuhairlaundry.com or +971 58 598 0511. Once your Items have been collected, the Services are deemed tohave commenced, and cancellation may not be possible except where required by applicable UAE consumer-
protection law or where we are affected by an event described in Clause 6.8.3.6 If you request a reschedule of your collection or delivery window with less than two (2) hours' notice, or outside our
standard operating hours, we may apply a reasonable rescheduling fee, and the new slot will be subject to4. Payment
4.1 Payments are processed securely through our third-party payment partners. By placing an Order, you authorise us to
charge your provided payment method for the total amount due, including any applicable minimum order top-up.
4.2 Prices are as published on our website or communicated at checkout, and are inclusive of Value Added Tax (VAT)
at the rate applicable under UAE Federal Decree-Law No. 8 of 2017 on Value Added Tax, unless stated otherwise.
4.3 We reserve the right to update our prices from time to time; changes will not affect an Order that has already been
confirmed.
4.4 If payment cannot be collected for any reason, you remain liable to us for the outstanding amount, and we may
charge reasonable late-payment interest in accordance with UAE law.5. Pickup & Delivery
5.1 We aim to collect and deliver your Order within the selected timeslot; however, delays may occasionally occur due
to traffic, weather, operational constraints, or other unforeseen circumstances outside our reasonable control.
Timeslots are estimates and not guaranteed.
5.2 You, or an authorised representative, must be available to hand over and receive Items at the agreed address. You
may authorise us, in writing (including via WhatsApp or e-mail), to leave Items at an agreed safe location without
a signature; in such cases, this is done entirely at your own risk.
5.3 If you are unavailable to accept delivery at the agreed time and a re-attempt is required, a reasonable re-delivery
charge may apply, as communicated to you in advance.
5.4 If Items remain unclaimed for more than thirty (30) days after the scheduled delivery date despite our reasonable
attempts to contact you, we reserve the right to donate the Items to a licensed charity or otherwise dispose of them
in accordance with applicable law.
5.5 You are responsible for ensuring reasonable access (including parking, building access, or security clearance) is
available for our Service Providers to carry out collection and delivery.6. Liability
6.1 We are not responsible for any indirect, incidental, or consequential damages arising from the use of our Services,
including loss of profit, business interruption, or loss of business opportunity.
6.2 In the unlikely event of loss or damage to an Item caused by our negligence, we will offer fair compensation, taking
into account the age, condition, and reasonable wear-and-tear of the Item, and upon reasonable proof of purchase
value (such as a receipt or bank/card statement).6.3 Our total liability for any single Item is limited to ten (10) times the price charged for cleaning that Item, capped at
AED 200.00 per Item, unless a higher value has been declared and expressly acknowledged by us in writing prior
to collection.
6.4 You must inspect Items on delivery and report any loss or damage within forty-eight (48) hours of delivery; we may
request to inspect or photograph the Item(s) in question.
6.5 We are not liable for damage to Items that: lack original cleaning tags/tickets, were not made available for
inspection, have been re-cleaned by you or a third party, or contain non-disclosed extraneous or hazardous items.
6.6 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud
or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under UAE law.
6.7 We will not be liable for any failure or delay in performing our obligations under these Terms caused by events
beyond our reasonable control, including strikes or industrial action, civil unrest, war or threat of war, fire, flood,
epidemic, or failure of public infrastructure or telecommunications networks. If such an event continues for a
prolonged period, either party may cancel the affected Order, and any Items already collected will be returned to
you at no additional cost.7. Customer Responsibilities
7.1 Please check your Items and pockets before handing them over. We are not responsible for items left in pockets or
for Items not declared as part of your Order.
7.2 You are responsible for disclosing delicate fabrics, special handling instructions, or pre-existing damage/stains at the
time of booking, as set out in Clause 2.3.
7.3 If you are not satisfied with the quality of the Services, please contact us at help@albuhairlaundry.com or +971 58
598 0511 within twenty-four (24) hours of delivery, with photographs where relevant. We will investigate and,
where appropriate, offer a complimentary re-clean. Where a stain cannot reasonably be removed, we are not
obliged to offer a complimentary re-clean in respect of that stain.8. Changes To Terms
We may update these Terms & Conditions from time to time to reflect changes in our practices or applicable UAE
law. Any changes will be posted on albuhairlaundry.com with a revised "Effective date." The version of these
Terms in force at the time you place an Order will apply to that Order.9. Governing Law
9.1 These Terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of the
United Arab Emirates.
9.2 Any disputes will be resolved in the competent courts of the Emirate of Abu Dhabi, without prejudice to any
mandatory consumer-protection rights you may have to bring a claim in your local jurisdiction within the UAE.10. Personal Data
10. Personal Data
10.1 Our collection and use of your personal data in connection with the Services is described in our Privacy Policy,
available at albuhairlaundry.com/privacy, which forms part of these Terms.11. Vouchers & Promotions
11.1 Vouchers and promotional codes are subject to their stated validity period and value, and cannot be combined with
any other offer unless expressly stated. Only one voucher or promotional code may be applied per Order.
11.2 Vouchers and promotions remain subject to the minimum order value of AED 50.00.
11.3 Vouchers have no cash value, are non-transferable, and may not be resold. We reserve the right to reject or
withdraw a voucher or promotion at our discretion, including in cases of suspected misuse.12. Intellectual Property
12.1 All content on albuhairlaundry.com, including our name, logo, trademarks, graphics, and text, is owned by or
licensed to Al Buhair Laundry and may not be reproduced or used without our prior written consent.13. Contact Us
For questions, changes to an Order, complaints, or any other query relating to these Terms, please contact us via:
E-mail: help@albuhairlaundry.com
WhatsApp (support only): +971 58 598 0511
Website (orders only): albuhairlaundry.com
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